Managing Your Notification Preferences

Loyva sends you emails when things happen to documents, proposals, and your vault. You decide which of those events are worth an email and which aren’t. Preferences are per user and per organization. If you belong to two orgs, you can have different settings in each.

Open your notification preferences

  1. Sign in to Loyva.

  2. Click Settings in the left sidebar.

  3. Click the My Preferences tab at the top.

  4. Scroll to the bottom to see Email Notifications card.

What each notification does
Each row is a separate toggle. Turn it on to receive that email, off to silence it. Your changes save when you click Save Preferences at the bottom of the card.

Document Signed
Sent to you each time an individual client signs a document you sent. Useful if you want to track signing progress for multi-signer envelopes. Default: on.

Document Completed
Sent once every signer on an envelope has finished. Includes a link to the completed PDF. Most users keep this on. Default: on.

Proposal Viewed
Sent the first time a prospect opens a proposal you sent. A good signal for sales follow-up. Default: on.

Vault Requests
Sent when there’s activity on documents stored in your vault (e.g. a custodian requests access or a vaulted contract is checked out). Recommended for admins. Default: on.

Reminders Sent
A confirmation email each time Loyva sends an automated reminder to a signer on your behalf. Helpful for record-keeping; noisy if you send a lot of envelopes. Default: off.

Team Activity
Sent when team members join your org or change roles. Useful for admins; usually off for everyone else. Default: off.

Saving your changes

  1. Toggle the notifications you want on or off.

  2. A Save Preferences button appears at the bottom of the card as soon as you change anything.

  3. Click Save Preferences. A toast confirms the update.

  4. If you navigate away without saving, your changes are discarded.

Frequently asked questions

Will turning off notifications stop in-app alerts too?
No. These toggles only control email notifications. The in-app notification bell at the top of the page always shows every event. You just won’t be emailed about the ones you’ve switched off.

I work across two organizations. Do I have one set of preferences or two?
Two. Preferences are stored per org, so switching orgs (see the org switcher in the sidebar) will show that org’s notification toggles. Set them independently in each.

I’m not getting any notification emails.
First check that the relevant toggles are on. If they are, check your spam folder, then verify your email address is correct on the Personal Information card. If emails are coming from Loyva but not from your own domain, your IT may need to allowlist no-reply@loyva.app.

Can my admin force notifications on or off for me?
No. Notification preferences are personal. Only you can change yours.

Where do I unsubscribe from marketing or product emails?
This card only covers transactional notifications about your documents and clients. Product announcements have a separate Unsubscribe link at the bottom of each email.