How you find out

• The invoice shows Past due in the Invoices table.

• You get a notification in the Loyva notification bell.

• Org admins receive an email broadcast for the failed payment event.

Stripe Smart Retries

Stripe automatically retries failed subscription charges on an intelligent schedule (typically 3, 5, and 7 days). You don't have to do anything for this. Loyva will flip the invoice back to Paid if a retry succeeds.

What you can do manually

1. Open the invoice from the Invoices table.

2. Click Send reminder to email the customer a fresh hosted payment link.

3. Or click Open billing portal link so the customer can update their card.

If they've given you a new card directly, you can also charge it from the Stripe dashboard.

When to give up

If retries and reminders go nowhere, you have two clean options: void the invoice (you're writing it off) or cancel the subscription (you're ending the billing relationship). Both are explained in their own articles.

Note: Failed-payment notifications are broadcast to all org admins so they don't depend on a single inbox being watched.